Terms of Service for Fibbler

Registration and Account Security

Upon registration, you agree to provide accurate information and use our services in compliance with applicable laws and these terms. You are responsible for maintaining the security of your account and password. You should use strong passwords, keep them confidential, and notify us immediately of any unauthorized access at support@fibbler.co.

All activities under your account are your responsibility. Creating multiple accounts to circumvent the trial period is strictly prohibited and may result in account termination.

Payment and Billing

Fibbler offers subscription services billed monthly or annually through Stripe. Payment is by credit card. All sales are final and we do not offer refunds. Fibbler reserves the right to adjust prices annually with advance notice.

If payment is not received, we may suspend your access until full payment is made or terminate the Service. If you use recurring payments and later decide to cancel, cancelling the payment is your responsibility.

Cancellation

You can cancel your subscription at any time from Account Settings. Your subscription will remain active until the end of your current billing period (monthly or annual). No partial refunds are issued.

Customer Data

You retain all rights and ownership of any data you provide to or generate through the Service, including CRM data, advertising data, and analytics results ("Customer Data"). Fibbler will not use Customer Data for any purpose other than providing the Service, and will not sell, share, or disclose it to third parties except as necessary to deliver the Service (for example, through sub-processors listed in our Privacy Policy).

Fibbler may use aggregated and anonymized data (where no individual or company can be identified) to generate industry benchmark reports.

CRM Data Storage

Fibbler stores company-level and deal/opportunity data from your connected CRM (company names, domains, deal amounts, deal stages, and related metadata) to power attribution, analytics, and reporting features. This data is synchronized on a regular schedule while your CRM integration remains connected.

If you disconnect your CRM integration or cancel your subscription, stored CRM data will be deleted within 30 days. If you do not want Fibbler to store your CRM data, you can opt out by contacting support@fibbler.co. Opting out may limit the availability of certain features.

Customers with a DPA signed before April 2026 are exempt from CRM data storage. Their CRM data will continue to be fetched in real time only, unless they agree to a revised DPA that includes CRM data storage.

MCP (Model Context Protocol) API

Fibbler provides an MCP server that allows customers on the Unlimited plan to connect their Fibbler data to LLMs like Claude, ChatGPT, and Cursor. MCP requires CRM data storage and is not available to customers operating under a DPA signed before April 2026 unless they agree to a revised DPA. By using MCP, you acknowledge that:

• You are responsible for securing your API key and controlling which AI tools have access to your data.
• Data returned through MCP is your Customer Data and subject to the terms above.
• Fibbler is not responsible for how third-party AI tools process, store, or display data retrieved through MCP.
• MCP access is rate-limited. Abuse may result in suspension of API access.

Google Ads Attribution (optional add-on)

The Google Ads attribution feature is an optional paid add-on. It requires you to grant Fibbler read access to your Google Ads account and install a tracking script provided by Dealfront (Leadfeeder) on your website. By enabling this feature, you acknowledge that:

• You act as the Data Controller for personal data collected through the Dealfront tracking script. Dealfront acts as a Data Processor.
• It is your responsibility to implement appropriate cookie consent mechanisms and update your website privacy policy.
• Visitor identification results are generated automatically and may contain inaccuracies.
• The feature depends on third-party services (Dealfront, Google) that may change. Fibbler is not liable for interruptions to third-party services.

If you use this feature, you must inform your website visitors about the use of tracking technologies in your privacy policy.

Service Availability and Modifications

We strive for high availability but cannot guarantee uninterrupted access. The Service may be interrupted for maintenance, updates, or system issues. We may modify, add, or remove features at any time.

Restrictions and Automated Access

You may not access the Service through scraping, bots, or any automated means except through officially provided APIs (such as the MCP server). You may not bypass rate limits, interfere with security features, or use the Service in a way that imposes unreasonable load on our infrastructure. We reserve the right to restrict or suspend access if the Service is being used for competitive intelligence, reverse engineering, or any activity that may compromise our business interests.

Intellectual Property

All rights, title, and interest in the Service, including all intellectual property rights, remain the exclusive property of Fibbler and its licensors. Nothing in these Terms grants you any right to use Fibbler's name, trademarks, logos, or other brand features without our written consent.

Limitation of Liability

To the maximum extent permitted by law, Fibbler shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability for all claims related to the Service shall not exceed the amount paid by you during the twelve (12) months preceding the claim.

Termination

You may stop using Fibbler at any time. We reserve the right to suspend or terminate the Service at our discretion. Termination may result in loss of access to your account and its contents. Stored CRM data will be deleted within 30 days of termination.

Tracking Technologies

Our marketing website (fibbler.co) uses LinkedIn Insights Tag, Google Ads Tag (gtag.js), Leadfeeder (Dealfront), and Datafa.st for advertising analytics, company-level visitor identification, and revenue attribution. No tracking takes place before you give consent. The Fibbler application (app.fibbler.co) does not use tracking cookies. You can adjust your browser settings to refuse cookies at any time.

Governing Law

These Terms are governed by Swedish law. Any disputes will be subject to the jurisdiction of the courts of Sweden.

Contact

If you have any questions about these Terms, contact us at support@fibbler.co.